Refund and Returns Overview

Our refund and returns policy lasts 30 days from the time your product was received by you. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your product is not working, and there was no use of the product outside of its intended purchase, you may also return it based on the warranty that is provided with the product. To process your return, please send e-mail to [email protected] requesting a return merchandise authorization (RMA) number. We will provide you with that number, which should be included with your return. Merchandise should be returned to: Skyhawk, 4 Ash St. Extension, Derry NH 03038


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Shipping returns

To return your product, you should mail your product to: Returns, Skyhawk, 4 Ash St. Extension, Derry NH 03038 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at [email protected] for questions related to refunds and returns.